Shipping & Returns

Delivery

Orders will be received within 1-3 working days (in UAE) and 5-14 working days (rest of the world) from the date that it is shipped out, not from the day of the order. 

UAE

Shipping is free in the UAE 

REST OF THE WORLD

For international shipping, an additional rate will automatically be added to your purchase once you select your destination. 

Shipping fees are calculated on the total weight of the object and the destination country.

Please note: Shipping days and custom duties may vary from country to country.

Returns

 

Once your order has been processed , you will receive a confirmation e-mail with the tracking number of your package. It will be shipped via Fetchr or Aramex.

 

You have 7 days from the day you receive your package to change your mind and return your purchase. If you wish to return or exchange an item, please send me an e-mail to info@sereenghanem.com explaining the reason for your return and provide me with your name, your address and your order number.

After your request has been approved, I will send you an e-mail authorizing you to send me back the items. The email will also include the appropriate instructions and destination address. The products must be received undamaged and in their original packaging.

 

Note: In case of returns, you will be responsible for the shipping cost.

You will receive your money back once the item is received

Note: Any item(s) returned after 7 days will not be refunded

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by Sereen Ghanem